Paid services and free consultations
Set the appropriate payment requirement for each booking scenario. A free introductory consultation should not inherit the deposit requirement of a paid treatment simply because both use the same calendar.
SABSUS · Appointments and payments
One visit. From the first deposit to the final payment.
Connect your booking calendar to the financial side of the appointment. SABSUS keeps the service, employee, customer and payment history together, so reception does not have to reconstruct what was booked and what has already been paid.
- Select the serviceChoose the employee and available time.
- Apply the deposit ruleShow the required payment before confirmation.
- Deliver the serviceKeep the appointment and customer connected.
- Collect the balanceUse the payment method configured for checkout.
Make the payment policy part of the booking
A deposit is an advance payment toward a visit. It is not automatically the same thing as a cancellation charge or a card authorization hold. Define when a deposit is required, how it contributes to the appointment balance and what staff should do when a customer changes their booking.
SABSUS connects scheduling and payments so the team works with the same appointment context. The customer should see the relevant payment and cancellation terms before paying, rather than discover a different policy at reception.
Final checkout at the location
Review the actual services and the amount already collected. Supported card readers or Tap to Pay can be used for the remaining payment in the configured in-person workflow.
Changes and cancellations
Keep the original appointment and payment reference available to staff. Apply the business's agreed cancellation and refund rules instead of treating deletion from the calendar as a completed refund.
Customer history
The visit remains part of the customer relationship. Staff can understand previous services and payment context before arranging the next appointment or answering a question.
Understand the balance
The deposit is part of the total, not an extra charge.
For an illustrative $120 visit with a $30 confirmed deposit, the remaining service balance is $90. Keep the original payment visible when the customer reaches checkout.
- Illustrative visit total
- $120
- Confirmed deposit
- $30
- Remaining balance
- $90
The service changes
If the agreed total becomes $140, the same $30 payment leaves $110 before any other adjustment. Review the revised services and taxes instead of charging the original full amount again.
The appointment is canceled
The calendar change and the money decision stay separate. Retaining, transferring or refunding the deposit follows the agreed policy and the supported payment process; a canceled appointment alone is not a refund confirmation.
Illustrative arithmetic only, not a live quote or a payment form. A deposit, saved card, card authorization and no-show fee are different arrangements. Additional charges need the applicable customer authorization and provider support.
A useful setup test: one appointment, several outcomes
Walk through a successful deposit, a failed payment, a rescheduled visit and a cancellation. Then complete the service and collect the remaining balance. Check that the team can distinguish a booking request, a confirmed appointment and a confirmed payment at every step.
Payment methods and refund capabilities depend on the selected provider and configuration. A booking deposit should not be presented as an authorization to make additional future charges without the required customer agreement and payment setup.
Deposit questions
Can a free consultation remain free?
Yes. Configure the consultation as its own service scenario without the paid-service deposit requirement. The booking flow should show the correct requirement for the chosen service.
Can the customer pay the balance in person?
Yes, using the payment methods available in the configured SABSUS checkout. Reader and Tap to Pay compatibility is checked for your devices, provider and merchant country.
Does cancelling the appointment automatically mean a refund?
No. Appointment cancellation and payment refund are different actions. The business policy and payment-provider result determine how the money is handled.
Does a deposit guarantee that nobody will miss a visit?
No. It establishes the agreed financial commitment, but does not guarantee attendance. Pair clear terms with confirmations, reminders and a practical rescheduling process.
Build the visit, not just a calendar form.
Bring your service list, appointment durations and deposit policy. See how booking, payment and the staff workflow fit together in SABSUS.
Discuss my appointment workflow