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SABSUS · Instagram Automation

A comment starts a conversation.Give it a next step.

Bring Instagram comments and Direct into the same working context as the customer, their request and your team. AI can use the publication and company knowledge to prepare a relevant response, within the connected channel’s rules.

Discuss my Instagram workflowTry the conversation example
Retail team with blue glass conversation and customer symbols

Context before automation

The right reply depends on what the customer saw

Connect the message to the actual publication and approved company information. Automation needs a defined next step and a clear handoff when the answer is uncertain.

Publication context

A product post and a service Reel need different answers. Use the publication’s topic and configured instructions.

Company knowledge

Use the available catalog, service details and business rules. Ask for missing information instead of filling it in.

An agreed next step

Qualify a request, prepare an appointment or hand it to the team. Actual actions depend on connected modules and permissions.

Try the workflow

The conversation and its owner stay together

Switch between the sample channels and hand the conversation to a teammate. These controls change only the example on this page.

SABSUS / Inbox
Illustrative example

Customers and enquiries

Anna · hair color

Reel → DM → booking
AI
CONTEXT IS ALREADY HERE

Reel: soft color treatment. The customer asks about the result on dark hair.

Can this work on dark hair? I'd like to book a consultation.

SABSUS AILet's start with a consultation so the stylist can assess your current color. Would tomorrow at 2:00 or 5:30 work for you?

Tomorrow at 5:30. Thank you!

Consultation booked · 5:30
AI replied and saved the next step.

Comments need rules

Support real questions. Review what should be removed.

Use moderation rules for spam and abuse, while keeping normal customer questions visible. Agree which actions are automatic and which need a person.

ONE POST · THREE DIFFERENT SITUATIONS
Customer question

How much is this bouquet with delivery?

Awaiting review
Spam and a scam link

An unrelated promotion with a suspicious link

Awaiting review
Order complaint

My order was late. How can I reach you?

Awaiting review

You define moderation rules. Hiding and deletion depend on platform and account permissions. Service complaints are retained so the problem can be resolved.

Beyond one feed

Add channels when the process is ready

SABSUS Social also describes workflows for Threads, Telegram, Messenger and WhatsApp. Each connection has its own prerequisites and available actions.

Threads and Messenger

Plan publication work, follow responses and keep incoming interest connected to a responsible person. Verify the available actions for the connected account.

Telegram Bot or Wazzup

A bot handles incoming conversations after the user contacts it. An account connected through Wazzup is a different setup, with its own channel conditions.

Compare WhatsApp connectionsExplore the shared inbox

A practical launch

Start with one channel and one customer question

  1. Connect the account

    Confirm the account, permissions and provider requirements. Connect only the channels in the agreed scope.

  2. Prepare the answers

    Choose publications, company knowledge and instructions for the first scenario. Define what the assistant should ask.

  3. Assign ownership

    Agree the handoff point, working team and next action. Match customers using available contact evidence.

  4. Review the outcome

    Test a normal question, missing information and a handoff. Review the record and any approved follow-up before expanding.

A separate channel decision

Follow up through the connection that permits it

The example below is WhatsApp/Wazzup, not an extension of Instagram permissions. WABA outside the 24-hour window requires an approved template, appropriate consent and applicable provider charges.

Wazzup

Follow up when your business needs to.

Revisit an enquiry after three days. Remind someone about a booking. Tell them a product is back in stock. Your team continues from SABSUS while the configured workflow handles the available sending method.

  • Customer history and commitments at hand
  • The right number, channel and owner
  • Less manual work tracking the messaging window
How Wazzup universal templates work
72hours since the customer's reply

Hello! The bouquet you liked is available again. Shall we prepare an order for tomorrow?

WABA SENDING METHODApproved universal template

This example has an approved template. Text is inserted automatically; sending is charged under the channel's terms.

Interactive example. No messages are sent to real people.

See the product story

How connected conversations become team work

The existing SABSUS Social video remains available. Playback is optional.

02SABSUS SOCIAL / VIDEO

Five channels. One team.
See how it works.

Comments, conversations, automated replies and business outcomes in one film.

Before the first live reply

Agree the boundaries with your team

  1. Account access and the exact supported Instagram actions
  2. Approved knowledge, publication instructions and moderation rules
  3. Customer matching, responsible staff and handoff conditions
  4. Consent and provider rules for any outbound follow-up

Use these as acceptance criteria; they are not a record of checks already completed.

Questions before setup

Know what to expect

Is this only an Instagram inbox?

No. The described SABSUS Social workflow can connect supported Instagram, Messenger, Threads, Telegram and WhatsApp scenarios. Each channel is configured separately and its available functions must be confirmed.

Does AI reply without knowing the publication?

The scenario can use the publication, company knowledge and configured instructions. The answer quality depends on the information and permissions actually available.

Can a teammate take over?

Yes. Handoff is part of the described workflow. Agree who receives the conversation, what context is recorded and which actions remain with a person.

Do the demos send messages or create orders?

No. The conversation and follow-up examples change local display state only. The separate demo-request form sends an inquiry only when you complete and submit it with consent.

Your next step

Bring one conversation that should work better

Describe the publication, customer question and desired next step. We can discuss the connection, data, team ownership and controls for that scenario.

Tell us about the process. Please do not include passwords, API keys or customer records in this inquiry.

WhatsApp + WazzupImplementation optionsCurrent pricing
Demo requestSABSUS Social

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