Account Deletion

Effective date: May 9, 2026. This page describes the general public policy. Specific commercial agreements, implementation scopes and signed contracts may define additional terms.

How to request deletion of a SABSUS account.

Who can request deletion

Account deletion can be requested by an owner, administrator or user when the request applies to their own profile and can be verified.

What to include

Include account email, company, role, user name, what should be deleted and whether there are connected companies, employees, orders, documents or integrations.

Before deletion

Before deletion, export required reports, receipts, documents and operational records. Recovery may not be possible after deletion.

Business accounts

Deleting a company account may require owner confirmation because it affects employees, customers, orders, payments, inventory, documents and integrations.

Company ownership check

Before deleting a company account, SABSUS may need to confirm that the requester has authority over the business. This protects companies from unauthorized deletion of employees, orders, customers, documents, payment records, inventory history and integrations.

Connected services

Account deletion may require disconnecting external integrations, revoking tokens, stopping scheduled workflows, disabling customer links, removing app access and confirming that required exports have been completed. Support will guide the requester through the required steps when applicable.

Personal accounts and company accounts

A personal user profile and a company workspace are different. A user may lose access to the system while the company workspace remains active for other staff. A company workspace deletion is broader and may affect customers, employees, orders, stock, documents, payments and integrations. Support will distinguish between these request types.

After deletion

After account deletion, access may be removed, active sessions may be ended, connected integrations may stop working and customer-facing links may become unavailable. Some logs or records may remain where required for security, fraud prevention, accounting or legal obligations.